The fastest way to reach us is the phone. The line is staffed 24 hours a day, every day of the year, and a dispatcher can start arranging a crew while you are still describing the problem.
Email is fine for non-urgent questions, but if water is spreading, please call instead.
What to tell the dispatcher
A few answers up front save time. You do not need to know the technical terms.
- The address of the property, including the nearest cross street if the address is hard to find.
- Where the water came from, such as a pipe, an appliance, a roof, a storm or a drain.
- Whether the source has been stopped and the main water valve is closed.
- Which rooms are wet and roughly how much water is on the floor.
- Whether the water touched outlets, appliances or the electrical panel, or whether it came from a toilet or sewer line.
Have these ready if you can
- A phone number where someone can be reached on site.
- Your insurance company name and policy number, if you have them handy. You can find them after the call too.
- Photos or video of the damage taken before anything is moved.
- A note of anything valuable that was in the wet area.
Call 911 or the utility first when safety is at risk
If you smell gas, see sparks or standing water near a live panel, or feel unsafe in the building, leave and call 911 before you call us. For a broken water main outside your property, contact the Indio Water Authority. For a sewer problem in the street, contact the Valley Sanitary District.
After you call
The dispatcher explains what to do while the crew is on the way and arranges a visit. When the crew arrives, they assess the damage with moisture meters and explain the scope of work and how the price is set before anything starts. Dispatch will tell you whether a crew can come the same day.
If you are standing in the middle of a loss, our guides to emergency water removal and water mitigation explain what happens in the first day.